SmokeDailyDeal

Effective Date: January 6, 2025

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At SmokeDailyDeal.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you're not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy outlined below.

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1. Eligibility for Returns

• Time Frame: You have 30 days from the date of delivery to initiate a return.

• Condition: Items must be unused, in their original packaging, and in the same condition as received. For sanitary reasons, we cannot accept returns of used products.

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2. Non-Returnable Items

• Health and Safety: Due to health and safety regulations, certain items such as drip tips, coils, cotton, batteries, wire, and bottles of liquid are non-returnable.

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3. Return Process

• Authorization: Before returning an item, please contact our Customer Service at [Customer Service Email] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

• Packaging: Securely pack the item in its original packaging, including all accessories and manuals. Ensure the RMA number is clearly marked on the outside of the package.

• Shipping: We recommend using a trackable shipping method to return your item. Customers are responsible for return shipping costs, except in cases where the item was defective, damaged, or incorrect upon arrival.

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4. Damaged or Defective Items

• Reporting: If you receive a defective or damaged item, please contact us immediately at [Customer Service Email] with a description and photographic evidence of the issue.

• Resolution: Upon verification, we will provide a prepaid shipping label for the return and offer either a replacement or a full refund, including original shipping costs.

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5. Incorrect Items Received

• Reporting: If you receive an incorrect item, contact us at [Customer Service Email] within 14 days of delivery.

• Resolution: We will provide a prepaid shipping label for the return of the incorrect item and promptly ship the correct item at no additional cost.

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6. Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

• Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective, damaged, or incorrect items).

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7. Exchanges

• We currently do not offer direct exchanges. However, if you wish to replace an item, you may return the original product in accordance with our return policy and place a new order for the desired item. This approach ensures a smoother and faster process for you.

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8. Contact Information

For any questions or concerns regarding returns and refunds, please contact our Customer Service team:

• Email: [Customer Service Email]

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9. Policy Updates

We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting to our website. Please review this policy periodically for any updates.

By making a purchase on our website, you agree to this return and refund policy. We appreciate your business and are committed to ensuring your satisfaction with our products and services.